Aug. 14, 7 AM
Yesterday was a challenge, but we are here now. Catherine was a trooper through the whole thing. If I never travel on Amtrak again, it will be too soon. I want to tell you the whole story, but honestly am not sure I'm ready to re-live it yet! Suffice it to say, by the time we got into Penn Station in NYC, I was practically in tears! OK, here goes!...
I called Amtrak the night before to make our reservations....I upgraded to First Class because those seats were supposed to be better, and I was also assured that a red cap would be waiting for us with a wheelchair if I went in and told them our reservation number......I also called a car service, and they were to drive us to the "handicapped accessible" entrance to Penn Station....
So, first the orderly wheels her down to the car, and then we find that we can barely fit her into the car, since she is taller than before, and can't bend over, so he practically
stuffs her head into the car to get her in ! The car ride, was pretty excruciating for her....Between bumps in the road, rush hour traffic, and the fact that we forgot to take her brace OFF while she was in the car, so it was poking her the whole time.....etc. etc. The driver was really nice and concerned, and asked if he should drive even slower, but we said no....at that point we just wanted to get there, and you really can't drive "slower" in NY because all the drivers are crazy, and if you leave literally (I am not exaggerating) more than 2 inches between you and the car in front of you, another driver will force his way into that space! The roads in NY haven't been patched in 100 years, I think....they were awfully bumpy, and she was gripping my hand like anything, so I know she was more than uncomfortable.....Also, we forgot to take her brace off, so that was jabbing into her the whole time....well, I wrestled the brace half off after some of the trip....The traffic was awful, so it took almost an hour to get there....I had stupidly put the bag with her pain meds in the trunk, thinking we would be there in 15 mins....so, at a red light, I asked the driver to pop the trunk, and I got out and got her meds and a ginger ale I had taken from the hospital with me (thank Goodness I had) Without realizing, I slammed the trunk so it would close the first time, and even that was painful to her..... So, finally we reach Penn Station, and I hop out and ask where you call for the redcap....I am directed to this little (un-manned)booth, on the outside of the building with a call button.....I called, gave my name and reservation number, and ask for the redcap, and she says to me, "where are you?" (I'm wherever this call button is located, you idiot!) So, I try to tell her where I think I am, and she says, "OK, I'll send somebody" So, I am thinking someone is on the way......Long story short....I keep calling and calling, and going back to the car, and I'm getting more and more freaked out, and there is no red cap in sight! I call and say, "Please, my daughter is in pain, please send a redcap" and all I get is, "OK" or "he's coming" After like 20 minutes of calling on a call button, and getting a person saying, "He's coming...", I call again, and get....no answer! (they knew it was me, so they just didn't answer!) I just pressed again, and I lit into whoever it was on the other end...."I paid $600 for these stupid tickets and I was told a redcap would be here, and blah, blah, blah.....(I have no idea what I said, but I was NOT happy" At least the person I got this time was more coherent than the others....(maybe they got their supervisor to answer), and she explained that there is no redcap assigned to me..they just call and the "next available" one comes......Well, at least that made some sense to me now, instead of just "OK", but that was definitely NOT what I was told on the phone the night before when I specifically made "handicapped reservations"......So I went back to the car, which the driver was kindly talking to Catherine, and running the a/c for her, and explained the situation. So Catherine finally said, "Let me try to walk it"....I had no idea how far it was, but it was like 3:30 by this time, and our train left at 4, (last available train for the evening), so I said ok....the driver was like, "Are you sure??" So we said yes, and he helped Catherine out to her feet, and me with the bags, etc. OH--insert here.....Catherine's dad came up this AM and got the bulk of our luggage to take home in the car....THANK GOD....because this way, all I was carrying was bags full of pillows to stuff around her, her pills, and other things she needed for the trip... I NEVER would have made it with that stupid 50 lb. rolling suitcase I started the trip with.....
OK, so next disaster....where we had pulled up was an odd place....it had these large cement planters all over, which helped to sort of block off an area like a small "official" parking lot, where there were a few Penn Station trucks and cars parked....there was also a long covered taxi line, a ramp that led into the station, and another area that looked like a parking garage, (it went underground) but it also was official....the Pepsi truck that fills the vending machines, etc. was in there......So, just around the time that we are deciding whether or not to get Catherine out of the car or what (she's not supposed to stay in one position for too long, and at this point she's been stuffed in this car for like an hour and a quarter) this blind man comes along with a cane, and he is getting himself all tangled up in the cement planters....he is really close to our car....I overheard him ask some young ladies what street he was on...but after they talked to him, he was still not making progress down the street, but just avoiding the oddly placed cement planter/obstacles, going around in circles.....So we decide to take Catherine out of the car, so the driver and I get out of the car. The driver goes up to the blind man and very politely tries to explain to him where he is, and how to get out, and they guy starts saying, "I don't need your help! Blah, blah, blah..."--very nasty to my driver.....So the poor man just turns back to me and we shrug our shoulders at each other, and we proceed to get Catherine out of the car.....In the process, this blind guy gets circled around again, and starts whishing his cane precariously close to Catherine, as I'm trying to get the bags, etc....there is no wheelchair in sight.....So I say to the man, something like "Please go to the left, I have another handicapped person here, and I don't want you to hit her, she just had surgery...."or something like that...so he says (in a psuedo-friendly voice) "
Another handicapped person??? Who's the
other handicapped person?" So I say, "My daughter" So then he says, "But who's the
other handicapped person?" He keeps following us, and saying it again and again, so I say, "Look, sir, I'm sorry if I insulted you, I just need to keep people away from bumping into my daughter" and he's like "Insulting me? Who's insulted? I just want to know who the
other handicapped person is." Oh my God, it was a nightmare! Catherine was like, "Mom, just stop talking and keep moving!" So, we finally got away from him....we're walking toward the station, no redcap in sight.....the walk was long, but people were very nice to us, trying to tell us what elevator to take, etc. We get into the station proper, and we're looking for where Amtrak is, as opposed to the million other options in the station...Long Island RR, etc......then we're trying to find the waiting room....a lady ran ahead for me and told me I was going the right way, and finally we got put in a waiting room, handicapped seating area (even though it said you had to show your tickets to get in the waiting room, they let us through, (I think they could see I was beside myself at this point) The first thing I see in the waiting room is a redcap and a wheelchair, so I said, "We have been waiting outside, and I have been calling for the last half hour for a redcap with a wheelchair"....(no big response from said redcap......) So, they let me go out of the waiting room, and leave Catherine there, to go to the machine to pick up my pre-paid tickets, which I did, and then I bring them back in.....all of a sudden, "OH....you're FIRST CLASS????.....Let me take care of you, you're not supposed to be in this waiting room....I'll take care of you..."
(now that they think I have money to tip them, I guess....) So they put Catherine in a wheelchair, and are about to wheel her to the special first class waiting room, when they see that the train is coming in about 3 minutes, but there is no track up on the board, so they decide to just keep us there, and then take us directly to the train.....So finally they get the track number, and start wheeling Catherine through the catacombs to get us to the track....we stop in front of an elevator, which was too crowded, so we decide to wait for the next one....it must have been 200 degrees in that hallway waiting.....finally we get down there, and the train is there, and we have come out by the back of the train....well naturally the FIRST car is the first class car, so he wheels her all the way up there......OK, on the platform, it is like 4 feet wide....the left 2 feet is smooth cement and the right two feet is (I can't think of what you'd call this, but) like a "stamped" steel.....steel with bumps all through it.....so the whole way down the length of the train her left wheel is on smooth and her right wheel is on bump, bump, bump, bump (it was too narrow to get both wheels on the smooth surface).....Oh my God, if I had been carrying a gun, you would have heard about me on the evening news.....I wanted to kill someone/anyone/EVERYONE! So FINALLY we get to the entrance to the train (on the regular trains you have to step up three giant steps to get on, so I "made sure" (notice the quotations) the night before that they would get her on with a wheelchair lift, so she wouldn't have to do stairs...but the Acela is close to the ground, so they stop her at the train door, and tell her to get up with her cane and walk onto the train....You know the expression "Mind the Gap"? I mean there is like a 9 inch gap between the platform and the train, and she has used a cane for like 2 days, so far!!! I was a nervous wreck.....but, she got in without incident, and we got a seat (first one seat, and that one hardly reclined at all) So I asked the steward, and he said some of them recline more than others, and found her another one...so we moved!! Catherine had planned to sit near the window, with me near the aisle, so that I could get in and out as needed to get her stuff in the overhead....but of course, without being able to bend, she couldn't get into that seat without hitting her head on the overhead luggage racks, so she ended up on the outside and I had to climb over her everytime we needed something....Thank God the Acela is less bumpy than the regular....but it is not what I'd call "smooth"......The best thing about First Class was that you had free water, and they brought it to you, so I didn't have to walk to the cafe car....you also got a free meal, but they served it the minute we left Washington, which was too early for Catherine, so we just didn't get that....I was not at all impressed with the first class seats, they hardly reclined at all, and the armrest between us did not go up, so there was no way to put her down on her side, or anything, she basically was sitting on her back from 2 PM to 9 PM....we did walk as best we could (I climb over her and get her brack out of the overhead, put it on her, walk her up and down the train aisles (at stations, because the Acela is not bump-free at all) So, since we're at stations, we have to dodge oncoming and off-loading passengers, (but they did most of the dodging...everyone was really nice to her) then I'd have to get the brace off, put it back in the overhead, reposition her, and then climb over her to my seat......Needless to say, I gave Catherine some of her drugs a little early at this point....(I had had a long conversation with her pain management dr. that day, so he told me exactly how to dose her, and what I could do early if I needed to, etc....I was so thankful for his help!) So, most of the way she slept fitfully.....I held her hands tightly so that if they fell when she dosed, it wouldn't wake her up....I had her iPod in one of her ears, and we made it to Washington.....Just before Washington, I asked if they would call ahead and make sure a redcap was there with a wheelchair...they said they would, but I didn't trust them, so I called Greg and asked him to do it too, (I probably said something like, "I don't care if you have to lasso one of them, or hold them up at gunpoint....just make sure someone is there to help us..." (because our original plan was to just have Greg circle the station and pick us up in front of the building) Anyway, the second after I hung up with Greg, an Amtrak lady came up to us holding a walkie talkie, and was like, "Ma'am, would a golf cart be ok, or does it have to be a wheelchair?" So, I knew they really were making plans for us (at that point, we were in the first class section, and so they were finally taking us seriously) Anyway, I called Greg back and he met the guy, and they made plans to meet Greg's car, etc....As we pulled into the station, I could see the golf cart!! So we both got in, and I held her as we went.....it was lovely to have the ride, but the ride was LONG!....and it was up steep ramps, and down steep ramps and around and over and through! I held her for dear life as we went, but they got us out to the front of Union Station, and it was really Catherine's first breath of fresh air! It was a lovely Washington evening....warm, but not hot...anyway, Greg finally arrived in Catherine's car....he is so gentle and caring....so he came with a bunch of stuff....pillows, food, drinks, you name it...and he helped her into the car much better than the other people....We drove about half way home....I think either the pain was a little less, or she could just see that the end was in sight...she seemed a bit better going home....I was "stuffed" into the back seat with all our stuff, and all the stuff Greg had brought for "just in case"....it was probably laughable to see me! We stopped at a rest area after half an hour (half way) and we got her out and walked her with her brace up and down the sidewalk...then we got in and got her home.
For those of you who have not been to our home before, we have the unpaved "Driveway from Hell" at our house....But my neighbor cut in a new driveway to her house, so we used that driveway to get up the hill....
and finally we were HOME!!
The hospital bed was all set up, Greg had bought nice new sheets (not hospital white!) and he even bought us a bouquet of flowers....Everything was set up nicely for her to watch her tv, get her water and meds, etc. (We have rented a hospital bed, so it's nice to have it)
The night was great. I set the alarm for every 3 hours and made sure she had her meds on time, so she woke up today in good spirits.....Up until now, I have been with her in the hospital from about 7 in the AM to 8 or so in the PM, and then I was going "home" to my hotel room and falling dead asleep until the next morning at 6...but now, I am getting up every 3 hours.....11:30P.M., 2:30A.M., 5:30A.M., etc. So it's a little more challenging for me...but I really want her to have her pain meds on time, and get her under control.
Well, I know this blog has been very long....thanks for letting me "vent"
Catherine is in good spirits this AM...she is in relatively little pain, has had a phone call or two already, and has had breakfast....she has eaten more today than she did in the hospital, too.
I think in a day or so we will be ready for visits, phone calls, etc. I know she will enjoy hearing from you, and has already started using her Blackberry. She has a lot of unanswered calls, so you might just want to call again, I'm not sure when or if ever she will catch up! Ditto for me...I have not looked at my email yet, and don't know if Greg has or not.
Well, let me sign off so you get this post.
Cindy